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for customer satisfaction and continuous improvement. Bonus Points: Experience with Zendesk and Jira an advantage Experience...
management and attention to detail. Desirable: Familiarity with ticketing and incident management tools (e.g., Jira, Zendesk ...
to manage multiple priorities Experience using CS tools like Gorgias or Zendesk along with with Microsoft Office/Google...
with wider team (incl. US operations and UK & Ireland sales team) Use of Zendesk to manage customer queries Escalation...
management system Zendesk Take pride of the product you support, and be part of the development lifecycle as a representative...
Proficiency in Microsoft Office (Excel, Word, Dynamics preferred) Customer service experience (Zendesk knowledge desirable) Full...
Proficiency in Microsoft Office (Excel, Word, Dynamics preferred) Customer service experience (Zendesk knowledge desirable) Full...
. Desirable Experience with ticketing and support management tools (e.g., Jira, Zendesk , or similar). Interview process 1st...
systems (HubSpot, Zendesk , Jira, etc.) to ensure accurate data flow and minimal manual intervention. Manage logistics..., Zendesk , and other CRMs or ticketing systems. Advantageous to have experience building browser-based extensions or “hacky...
service skills. Java experience is a plus, but not mandatory. Key Responsibilities: Provide technical support via Zendesk ...-service support Technical Skills: Proficiency in Zendesk , Jira, or similar ticketing systems Understanding of networking...
and 9am - 4pm Saturdays (40 hour week) Desirable Skills: Previous experience using Zendesk platform inclusive of Live Chat... and 9am - 4pm Saturdays (40 hour week) Desirable Skills: Previous experience using Zendesk platform inclusive of Live Chat...
is accurate, timely & complete, Keep on top of the stakeholder requests for the UK region in Zendesk , keeping the FAQ in Zendesk ...
tools (Zendesk , Freshdesk, Jira, etc.). Previous experience working with engineering teams. Familiarity...
is accurate, timely & complete, Keep on top of the stakeholder requests for the UK region in Zendesk , keeping the FAQ in Zendesk ...
skills. Passionate about your customers and target driven. Fluent in English (written skills). Experience in Zendesk ...
and investigations Technological Proficiency: Familiarity with AML software, JIRA, Tableau, Zendesk Organizational Skills: Managing...
, software, and networking. Logging and tracking all support activities in Zendesk and ensuring customers receive timely updates...
experience - Zendesk desirable Email management/customer support Banking/Finance/Insurance experience preferable and a good...
, managing Zendesk functionality, and setting up scalable reporting and processes to meet our growth demands. Location: Leeds... consistent performance and quality. Operational Excellence: Own the Zendesk platform: optimize its functionality, implement...
tools (Zendesk , Freshdesk, Jira, etc.). Previous experience working with engineering teams. Familiarity...
) tools, such as ServiceNow or Zendesk , to log, track, and manage support tickets. Excellent communication skills...
with operational goals. 3. Process Optimization Implement and maintain smart ticket routing on Zendesk to prioritize high-value... users or urgent issues. Automate repetitive tasks in Zendesk to reduce average handling times and lower costs per ticket...
and client discovery Maintaining a CRM to ensure your notes and data are up to date - Salesforce, JIRA, Zendesk , etc. Finding...
. Familiarity with customer service software (e.g., Teamwork, Zendesk , or Salesforce Service Cloud). Excellent communication...
and track technical queries with Zendesk , ensuring prompt issue resolution. Investigate user issues and liaise with system...
