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email, and ZenDesk Customer Service software Meet or exceed service level targets Resolve customer issues effectively while delivering...
. Proficiency in IT systems (e.g., Shopify, Zendesk and Google). Valid driver's license. If you feel you have the relevant...
. Coding experience or certification(s). Fluency/comfort with all or any of the following: Jira, Zendesk , Confluence, Miro...
of year-end forms. Manage payroll tax reporting system processes. Manage queries via Zendesk Management system for payroll...
communication and interpersonal skills. Proven experience with customer support software, specifically Zendesk (experience...
, with a strong customer focus Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk ...
Zendesk - Essential. Excellent communication skills with the ability to work with customers via email and telephone...
We’d be particularly excited if you have… Experience with ticket management systems such as Jira and Zendesk Knowledge in Image...
administration, customization, and optimization of internal platforms such as Jira or Zendesk , and support the development...
- Microsoft Outlook and Excel, Zendesk , ebay and Amazon Seller Central experience desired but not essential Excellent customer...
, Zendesk , ebay and Amazon Seller Central experience desired but not essential Excellent customer service skills Excellent...
with Zendesk platform preferred. SAP experience preferred but not required. Experience of working in an office environment...
Experience with Zendesk preferred Ability to utilize knowledge base to provide support to customers Proficient in Microsoft 365...
Experience using support tools like Zendesk , Intercom, or Freshdesk Ability to explain technical concepts in simple, user...
with customers either via phone or emails. This is tracked via Zendesk . As we are a small team and due to the inconsistency of the... and escalate concerns accordingly Respond to customer Shipping enquiries via email or telephone, on Zendesk Reading and reporting...
with wider team (incl. US operations and UK & Ireland sales team) Use of Zendesk to manage customer queries Escalation...
: Experience of working in the financial services or learning industry Experience of using ZenDesk and Live Chat/Instant Messaging...
, Zendesk , and Slack-based workflows. Serve as first-level internal support, managing requests and troubleshooting user issues..., and connected tools (e.g., Slack, Jira, Zendesk ). Maintain user roles, access permissions, system settings, and configurations...
Customer Ticketing platform (Zendesk ). Defining and delivering initiatives to drive customer satisfaction and loyalty... industry, or technical industries e.g. SaaS. Previous experience working with Zendesk . Understanding of the video game...
, consumer-facing role, ideally within an FMCG or brand-led environment. Experience using Zendesk or similar CRM systems...
platforms in a Customer Service environment preferred. Experience with Zendesk platform preferred. SAP experience preferred...
with wider team (incl. US operations and UK & Ireland sales team) Use of Zendesk to manage customer queries Escalation...
and effective solution/proposal creation Working knowledge of Contact Centre solutions (e.g. Salesforce/Zendesk /AWS/Genesys Cloud...
. We would love someone to have any of the following: Knowledge of monitoring, CRM, and ticketing tools (specifically Splunk, Zendesk ...
customers with every interaction Experience with Zendesk or other help desk software Proficient in Excel; ability to audit...
